Retunrs & Refunds
We want you to feel confident when ordering from Red Lion. Please take a moment to review our return policy—especially for customized products.
Blank Items (No Customization)
You may return or exchange sizes for blank (non-customized) items within 30 days of delivery.
To be eligible:
- Items must be unused, unworn, unwashed, and in original condition
- Original tags and packaging must be attached
- Proof of purchase is required
Refunds
- Approved returns will be refunded to the original payment method
- Shipping costs are non-refundable, unless the return is due to our error
Size Exchanges
- Size exchanges are available for blank items only
- Exchanges depend on product availability
Customized Items (Final Sale)
All customized items are final sale and cannot be returned or exchanged.
This includes any item with:
- Embroidery
- Printing or heat press
- Patches
- Names, numbers, logos, or custom designs
Because these items are made just for you, we’re unable to accept returns for sizing, preference changes, or design updates once production has started.
Issues with Your Order?
If your order arrives damaged, defective, or not as expected due to our mistake, we’ve got you covered.
Please contact us within 7 days of delivery at [salescorp@zyraxuniforms.com] and include:
- Your order number
- Clear photos of the issue (and packaging, if applicable)
If approved, we’ll take care of it by:
- Replacing the item
- Reworking the customization
- Or issuing a refund
If a return is needed, we’ll provide a prepaid return label.
Customization Details
Before we begin production, please double-check:
- Spelling
- Sizes
- Artwork and logo placement
Minor variations in color or placement can happen due to materials and production methods and aren’t considered defects.
Order Changes & Cancellations
- Orders may be changed or canceled within 24 hours of purchase
- Once production begins, changes or cancellations are no longer possible
Refund Timing
Once your return is received and approved, refunds are processed within 5–10 business days.
Your bank may take additional time to reflect the credit.
How to Start a Return (Blank Items Only)
Email [salescorp@zyraxuniforms.com]
We’ll guide you through the next steps.
Final Sale Items
Items marked Final Sale are not eligible for return or exchange.
Need Help?
We’re here for you.